1st Line Support

Service Desk Analyst - 1st Line Support | Hybrid | Permanent or Contract Overview We're hiring a Service Desk Analyst to be the first point of contact for IT support, resolving incidents and service requests efficiently while maintaining a high standard of customer service. Details Location: London Salary: Up to £35,000 Rate: £200 - £250 P/D Responsibilities Log, categorise, prioritise and manage incidents via ITSM platform First-line troubleshooting for hardware, software, network and application issues Manage user account admin — password resets, access requests, onboarding Deliver customer support across phone, email, chat and self-service Maintain knowledge articles and contribute to continuous improvement Meet SLAs/KPIs, participate in shift rotations and major incident support Skills & Experience 1-3 years in a Service Desk/Help Desk/IT Support role Experience with ITSM tools (ServiceNow, Jira Service Management, Freshservice or similar) Windows 10/11 and M365 support experience Exposure to Active Directory, Entra ID, Exchange Online, endpoint management ITIL Foundation or relevant technical certs a plus 📩 Get in touch or apply below

Opens the official CV-Library application page in a new tab where your browser allows it, so this page and your search stay open. If it opens in this tab instead, your browser's Back button brings you straight back here. No HiredToday account is needed.