Customer Care Manager

Customer Care Manager - Main Dealer Aftersales Department Competitive on experience Maidstone Permanent, Full Time Monday to Friday (08:00 – 18:00) 1 in 2 Saturdays (1 in 3 negotiable) 08:00 – 13:00 - Saturdays paid as O/T Our client, based in the Maidstone area has a new opportunity for an experienced Customer Care Manager. If you hold over 1 years’ worth of experience and you’re looking for a new challenge – this could be your next role in the Motor Trade! Apply with us today. Duties and Responsibilities include: * As Customer Care Manager, you’ll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience. * Leading and developing a team of 4 Service Advisors * Acting as the main point of contact for customer care and escalations * Handling and resolving customer complaints professionally * Driving NPS scores and customer satisfaction KPIs * Reporting performance and insights to senior management * Overseeing daily operations to ensure a smooth and efficient service department * Supporting wider Aftersales objectives and continuous improvement Your background & skill: * Keyloop/Drive experience an advantage. * Ability to work independently in a busy, pressured environment is essential. * Technical skills and experience are essential. * Well-presented and hold excellent interpersonal organisational skills. For further details on this Supervisor/Reception Team Leader role and other jobs in the motor trade please contact Stacey Hunt at ACS Automotive Recruitment Consultancy

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