Head of Service Delivery

Head of Service Delivery Bristol Up to £60,000 We are partnering with an established service-led organisation to recruit a commercially minded, customer-focused Head of Service Delivery. This high-impact leadership role offers the opportunity to shape service strategy, inspire high-performing teams and deliver excellent outcomes across a portfolio of managed service contracts. Reporting to a senior leader, you will own the vision, strategy and operational performance of the Service Delivery function. You will ensure service commitments are achieved, strengthen client relationships and build a culture of accountability, collaboration and continual improvement. Key responsibilities * Lead, coach and develop service managers, creating a high-performance, service-led culture. * Translate service strategy into clear priorities, measurable objectives and effective operating plans. * Own service performance, resource planning, capacity and reporting against SLAs and KPIs. * Act as a senior escalation point, resolving complex issues and protecting service continuity. * Build trusted client relationships and use feedback and performance insight to drive service quality, customer satisfaction and cost efficiency. * Provide visible leadership across the Service Delivery function, creating a high-performance and service-led culture. * Translate the organisation’s service strategy into clear priorities, measurable objectives and effective operating plans. * Act as a senior escalation point for service issues, leading a swift and coordinated response to protect service continuity. * Anticipate risk and proactively mitigate potential or actual service disruption. Experience Needed * Previous senior-level service delivery or service management experience gained within managed services, technology or another complex environment. * Demonstrate a strong record of improving services, leading multidisciplinary teams and managing senior customer relationships. * Practical knowledge of ITIL (Ideally ITIL4). * Confidence in analysing service KPIs, along with excellent communication, governance and influencing skills, is essential. If you are an accomplished service delivery leader ready to make a visible impact, we would welcome a confidential conversation. Apply today or contact the recruiting consultant for further details. Successful candidates can expect a salary of up to £60,000, along with an enhanced benefits package. Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area

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