Income Officer

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients. What the Job Will Be Doing * Managing a patch of approximately 850 General Needs, Leasehold and Shared Ownership accounts. * Proactively managing rent arrears in line with the organisation's income recovery procedures and court protocols. * Taking ownership of arrears cases, progressing them through each stage of the recovery process, including legal action where appropriate. * Supporting residents to sustain their tenancies through early intervention and effective income recovery. * Assisting residents with Discretionary Housing Payment (DHP) applications and referring them to specialist advice services where appropriate. * Referring vulnerable residents to the internal Outreach Team to ensure they receive the right support. * Completing income and expenditure assessments and agreeing realistic repayment arrangements. * Building positive relationships with residents while delivering a firm but fair approach to income collection. * Working closely with Housing Management, Finance and external partner agencies to achieve positive outcomes. * Maintaining accurate case records and updating housing management systems. * Delivering excellent customer service while meeting income collection targets and performance standards. What You Will Need * Previous experience working as an Income Officer within a Housing Association or Local Authority. * Experience managing arrears across General Needs, Leasehold and Shared Ownership portfolios. * Strong knowledge of rent arrears recovery, tenancy sustainment and legal recovery processes. * Experience completing income and expenditure assessments and negotiating affordable repayment plans. * Knowledge of welfare benefits, including Universal Credit and Discretionary Housing Payments (DHPs). * Excellent communication, negotiation and customer service skills. * Ability to work independently and manage a busy caseload with minimal supervision. * Strong problem-solving skills and a collaborative approach to working with colleagues and partner agencies. * Experience using housing management systems, with knowledge of Rubix being advantageous

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