Service Administrator

PS Limited is looking for an organised and customer-focused Service Administrator to join a busy and fast-paced service department. Position based in Cross Hands, SA14 This is a varied role where you’ll play an important part in keeping the service operation running smoothly, supporting customers throughout the process and ensuring completed work is accurately processed and invoiced. * 8am-5pm * Monday to Friday * up to £30k Duties: * Processing and invoicing completed work orders * Checking job cards and supporting documentation for accuracy * Handling incoming telephone enquiries and providing excellent customer service * Liaising with customers and the workshop regarding ongoing work * Obtaining customer authorisations and purchase order numbers * Checking customer account and credit information * Planning and maintaining the workshop diary * Coordinating MOT bookings and communicating arrangements with customers * Meeting and greeting customers professionally * Arranging external/subcontracted work where required * Supporting the service desk during busy periods and holiday cover * Following up with customers regarding service work * Completing general administration duties for the department Requirements: * Has strong administration and organisational skills * Provides excellent customer service * Is confident communicating with customers over the phone and face-to-face * Can build strong working relationships with customers and colleagues * Is comfortable working in a busy, fast-paced environment * Can prioritise and manage several tasks at once * Is confident using Microsoft Office and learning new systems * Works well independently and as part of a team To apply for the Service Administrator role, please do so online and a member of the team will be in touch

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