Customer Care Coordinator

My client, a house builder, are currently seeking a Customer Care Coordinator. Principal accountabilities of the Customer Care Coordinator role include: * Ensure all calls received into the department are managed appropriately and issues are logged. * Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out. * Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel. * Maintain the relevant Customer Care log/monitor. * Check invoices and forward for payment. * Liaise with the Buying department to order materials as and when required. * Ensure defects are reported to sub-contractors on a regular basis. * Arrange completion of end of defect works * Liaise with Site Teams to ensure remedial works are completed within timescales. * Liaise with Sales Teams to ensure customer queries are answered. * Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects. Experience * Experience of working within the house building sector as a Customer Care Coordinator

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