Customer Coordinator

Working with a high end retailer in their ecom fulfilment warehouse, we are recruiting for a Customer Coordinator to serve as the main point of contact for the brand, ensuring customers receive the highest levels of care and service at all times. There may be a mixture of shifts - days, evening and nights, so you must be flexible across varying patterns. You will: * Monitor and track customer complaints, ensuring that each complaint is properly investigated. * Address inquiries, providing information, answering inbound and outbound calls and resolving issues promptly and professionally. * Effectively communicate with the customer, various team, transport companies, suppliers, etc. * Oversee the entire order process from receipt to delivery. * Identify and resolve any issues or discrepancies related to customer orders, A competitve salary is on offer plus the opportunity to work with an exciting and growing brand

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