Prestige Service Advisor

Service Advisor £31,000 – £34,000 Basic Salary DOE | Up to £6,500 Bonus Permanent | Full Time Monday – Friday: 8:00am – 5:30pm 1 in 3 Saturdays: 8:00am – 1:00pm Our client, a busy and well-established automotive business, is looking for an experienced Service Advisor to join their Aftersales team. This is an excellent opportunity for a customer-focused Service Advisor looking for a new challenge, with a competitive basic salary and a strong bonus package. Duties & Responsibilities * Welcoming customers and providing a professional and friendly service. * Booking vehicles into the workshop and accurately recording customer requirements. * Managing customer expectations throughout the service and repair process. * Liaising closely with Technicians and Workshop Control. * Keeping customers updated on the progress of their vehicle. * Discussing additional work and repair requirements with customers. * Obtaining authorisation for additional work where required. * Preparing and explaining invoices on completion of work. * Maintaining accurate customer records and updating relevant systems. * Delivering excellent customer satisfaction and encouraging repeat business. Your Background & Skills * Minimum 1 year's experience as a Service Advisor. * Previous automotive Aftersales experience is essential. * Pinnacle DMS experience is highly desirable. * Excellent communication and customer service skills. * Strong organisational and administration skills. * Confident dealing with customers both face-to-face and over the telephone. * Ability to work effectively in a busy workshop environment. * Professional, positive and customer-focused approach. What's on Offer? * £31,000 – £34,000 Basic Salary DOE * Up to £6,500 bonus * Monday to Friday, 8:00am – 5:30pm * 1 in 3 Saturdays, 8:00am – 1:00pm * Company car available after 6 months. * Workplace pension. * 28 days' annual leave, increasing to 30 days after 2 years' service. * Opportunity to join an established Aftersales operation. If you're an experienced Service Advisor with a strong customer focus and ideally Pinnacle DMS experience, we'd love to hear from you. Apply today with your CV for immediate consideration

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