Administrator - Business Support

Business Support Officer Location: Lyndhurst Salary: £27,514 – £31,374 per annum (pro-rata) Hours: 32 hours per week Contract: Permanent Working pattern: Flexible 4–5 days or job-share (2 × 16 hours) Are you an organised administrator with excellent communication skills and a passion for great customer service? Join a busy Environmental Services team, providing essential administrative and customer support across environmental, licensing and regulatory services. What you’ll be doing: * Be a key point of contact for residents, businesses and colleagues through phone, email and web chat. * Accurately log enquiries, provide clear operational guidance and refer complex regulatory matters to specialist officers. * Prepare licences, process payments, reconcile corporate credit cards and manage purchase orders. * Manage specific workflows, including pest control enquiries and administrative processes supporting local testing and animal welfare services. * Coordinate meetings, record actions, schedule compliance reminders and keep database records accurate and up to date. What we’re looking for: * 3 GCSEs (or equivalent) at grade C/4 or above, including English and Mathematics. * Substantial experience working in a busy office administration environment. * Good working knowledge of Microsoft Office 365, including Word, Excel, Outlook and PowerPoint. * Excellent interpersonal skills and the ability to deal with difficult or sensitive enquiries calmly and professionally. * Strong attention to detail and the ability to manage competing priorities independently. To be considered for this role click “apply” and submit a copy of your up to date CV

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