Telesales / Appointment Setter (Cold Outbound)

Telesales / Appointment Setter (Cold Outbound) – Office Based (London) £14 per hour | Full-time | Monday–Friday, 10am–6pm Office-based (London) – No remote Solar Panels London is a fast-growing, family-run solar company helping homeowners reduce energy bills with solar + battery solutions. We’re hiring a strong outbound appointment setter who can cold call, qualify, handle objections, and book attended appointments. IMPORTANT – Please Read This is a cold outbound calling role. If your experience is mainly inbound calls / warm enquiries / customer service, this role is not a fit. What You’ll Be Doing * Making high-volume outbound calls to homeowners from provided leads/data * Delivering a strong opener and controlling the call * Qualifying prospects (homeownership, decision maker, timeframe, motivation) * Handling objections (e.g. “send info”, “not interested”, “already got quotes”) * Booking qualified appointments for our solar consultants * Updating the CRM accurately with outcomes and notes * Working to daily/weekly targets (quality + attendance matter) What We’re Looking For (Non-Negotiable) * Proven outbound telesales / appointment setting experience (minimum 2 years) * Confident objection handling and ability to close for the appointment * Comfortable being measured on KPIs (dials, conversations, appointments, show rate) * Reliable, coachable, consistent work ethic * CRM experience preferred * Fluent English (spoken and written) with a confident phone manner Typical Expectations (KPI-led) (Varies by campaign/lead quality) * Dials/day: 300–400 * Meaningful conversations/day: 30–60 depending on data quality * Focus is qualified + attended appointments, not just bookings Pay, Hours & Location * £14 per hour (no commission) * 40 hours/week (10:00am–6:00pm, Monday–Friday) * Office-based in London NW10 9SB (no remote) * Annual equivalent: £29,120 gross/year (40 hrs/week, 52 weeks) How To Apply (Required) To be considered, your application MUST include answers to these 4 questions: 1. What industries have you done cold outbound in, and for how long? 2. Your typical KPIs (dials/day, appointments/week, show rate if known) 3. Your 3 most common objections and your exact responses 4. What CRM/dialler have you used? Applications without these answers may not be reviewed. Ability to commute/relocate: London NW10 9SB – you must be able to reliably commute or plan to relocate before starting work (required). Job Type: Full-time Work Location: In person

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