Hostel Services Manage

Marks Consulting Partners are currently looking for a Hostel Services Manager to work with one of our Housing Association clients. What the Job Will be doing * Leading and managing the day-to-day delivery of supported housing and hostel services across multiple sites. * Managing, coaching and developing Team Leaders and Support Coaches to deliver high-quality, customer-focused services. * Promoting a psychologically informed, trauma-informed and strengths-based approach to supporting customers. * Ensuring customers receive safe, secure and well-managed accommodation while achieving positive move-on outcomes. * Monitoring service performance, KPIs, void levels, rent collection, arrears and tenancy sustainment, taking action where improvements are required. * Leading on safeguarding, risk management and complex case oversight, ensuring customers receive appropriate support. * Working collaboratively with local authorities, health professionals, support agencies and community partners to deliver positive outcomes. * Managing complaints, ensuring they are resolved professionally and in line with organisational procedures. * Leading service improvements, reviewing operational processes and implementing innovative ways of working. * Managing service budgets, monitoring expenditure and ensuring value for money across the service. * Producing performance reports, analysing data and presenting information to senior management. * Supporting legal action where required, including representing the organisation in court and working with solicitors. * Working closely with Housing Management, Income, Property Services and Compliance teams to ensure a seamless customer journey. * Participating in the on-call rota, providing leadership and decision-making support outside normal working hours. What You Will Need * Previous management experience within Supported Housing, Hostels, Homelessness, Social Care or Housing Management. * Experience leading and developing high-performing teams within a customer-focused environment. * Strong knowledge of safeguarding, trauma-informed practice and supporting vulnerable people. * Experience managing complex cases, risk assessments and multi-agency working. * Strong understanding of housing management, tenancy sustainment, income management and homelessness services. * Experience monitoring KPIs, budgets, performance and driving continuous service improvement. * Excellent leadership, communication and stakeholder management skills. * Ability to build strong partnerships with local authorities, support providers and external agencies. * Strong organisational skills with the ability to manage multiple priorities and services. * A proactive, resilient and solution-focused approach with a passion for delivering excellent customer outcomes

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