Call Centre Representative

Call Centre Representative Location: Redditch (On Site)  Salary: £25,000 basic + uncapped commission (OTE £35,000 - £40,000) Hours: 40 hours per week Pertemps are recruiting on behalf of a well-established and growing organisation for a driven and customer-focused Call Centre Representative. This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service. The successful candidate will be responsible for engaging with prospective customers, responding to enquiries, and arranging appointments for the field-based sales team. You'll play a key role in supporting business growth while ensuring every customer receives a professional and positive experience. Key Responsibilities •    Handle inbound customer enquiries in a professional and engaging manner. •    Contact prospective customers following marketing campaigns, website enquiries and existing lead sources. •    Qualify customer requirements and book appointments for the sales team. •    Build rapport with customers and identify their needs through effective questioning. •    Maintain accurate customer records and update CRM systems accordingly. •    Send relevant information and literature to customers when required. •    Achieve individual and team performance targets. •    Manage follow-up activity to maximise appointment conversion rates. •    Deliver exceptional customer service throughout every customer interaction. Skills & Experience •    Previous experience in a call centre, telesales, customer service or appointment-setting role. •    Excellent verbal communication and listening skills. •    Confident handling customer objections and overcoming barriers to appointment booking. •    Strong organisational skills and attention to detail. •    Comfortable using CRM systems and other computer-based applications. •    Self-motivated with the ability to work independently and as part of a team. •    Target-driven with a positive and proactive approach. •    Professional telephone manner and strong relationship-building skills. Working Hours Shift patterns will be discussed during the interview process, however the standard operating hours are: •    Primarily 9:00am to 5:30pm •    Two later shifts per week of 10:00am to 7:00pm •    One Saturday in every eight on a rota basis •    A weekday will be given in lieu when a Saturday is worked Benefits •    £25,000 basic salary •    Uncapped commission structure with realistic OTE of £35,000 - £40,000 •    25 days annual leave plus bank holidays •    Additional annual leave awarded after 2 years' service, increasing up to a maximum of 30 days •    Birthday leave •    Company pension scheme •    Ongoing training and development opportunities •    Supportive and friendly working environment If you're a confident communicator who enjoys speaking with customers and working towards achievable targets, we'd love to hear from you

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