Customer Service Advisor - Edinburgh (Hybrid)

Customer Care Specialist Edinburgh | Hybrid Working | Full Time | September Start | £27,042 + Bonus + Excellent Benefits Do you take pride in delivering outstanding customer service and seeing things through to the very end? We're looking for a confident communicator who enjoys building relationships, taking ownership and delivering exceptional customer experiences across phone, email, live chat and social media. What you'll do: ✅ Support customers across multiple communication channels. ✅ Take ownership of enquiries from first contact to resolution ✅ Build trust through clear, professional communication ✅ Investigate customer queries and deliver the right outcome ✅ Work collaboratively in a fast-paced environment where every interaction matters We're looking for someone who: ✔ Has excellent written and verbal communication skills ✔ Has a genuine passion for helping people ✔ Takes ownership and accountability ✔ Can think on their feet and make informed decisions ✔ Thrives in a busy, customer-focused environment Why you'll love this role: ✨ Hybrid working after your training period (3 days office/ 2 days home) ✨ Bonus Opportunities ✨31 days holiday including your birthday ✨ Supportive and collaborative team environment ✨ A role where your contribution genuinely impacts customer satisfaction Experience Required: We're looking for someone with a strong customer service background. Experience in a contact centre or omni-channel setting is a bonus, but not essential. If you're passionate about delivering exceptional customer experiences and want to join a business where every interaction makes a difference, we'd love to hear from you. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

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