Drainage Scheduler

Drainage Scheduler Location: Aylesford, Kent Package: Highly Competitive & Negotiable Full-Time | Permanent We are recruiting for an experienced and highly organised Drainage Scheduler to join a busy and growing drainage services business based in Aylesford, Kent. This is a fast-paced, hands-on coordination role where you’ll be at the heart of the day-to-day operation, managing engineers’ diaries, allocating jobs and ensuring works are completed efficiently while delivering a high level of service to customers. The Role Working closely with drainage engineers, customers and the wider operations team, you will be responsible for: * Scheduling and allocating jobs to field-based drainage engineers * Managing engineers’ diaries, workloads and daily schedules * Planning jobs based on location, urgency and engineer availability * Coordinating emergency and reactive drainage call-outs * Speaking directly with customers to arrange appointments and provide updates * Monitoring jobs throughout the day and responding quickly to delays or changes * Liaising with engineers regarding ongoing works, job progress and completion * Updating internal job management systems accurately * Ensuring works are completed within agreed timescales and service levels * Supporting the wider operations team with general coordination and administration What We're Looking For * Previous experience within scheduling, planning, dispatch or operational coordination * Experience scheduling field-based engineers, technicians or operatives would be highly advantageous * Strong organisational and diary-management skills * Confident communication and customer-service skills * Ability to manage a busy workload with multiple jobs and changing priorities * Good geographical knowledge of Kent and the surrounding areas * Strong IT and administration skills * A calm, organised approach when dealing with reactive or emergency work * Experience within drainage, utilities, maintenance, facilities management, construction or a similar field-based environment would be advantageous This could be an excellent opportunity for someone currently working as a Drainage Scheduler, Engineer Scheduler, Service Coordinator, Works Coordinator, Planner, Dispatcher or Operations Coordinator who enjoys working in a busy operational environment

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