Business Sales Team Leader

We're recruiting a Sales Team Leader on behalf of a well-established, growing business based in St Ives, Cambridgeshire. This is a full-time, permanent position working 37.5 hours per week, Monday to Friday, offering a salary of £30,000–£35,000 depending on experience — and a genuine opportunity to make your mark leading a B2B sales team in a business that values people, performance and doing things the right way. Reporting to the Head of Business, you'll provide day-to-day leadership, coaching and development to a team of Sales Executives, driving performance across sales targets, quality standards and customer experience. This is a people-first leadership role — if you're motivated by helping others be great, building a strong team culture and turning consistent sales activity into commercial growth, this could be an excellent fit. The role is fully office-based in St Ives, five days per week. Main Responsibilities: * Providing day-to-day leadership, coaching and support to a team of B2B Sales Executives * Holding regular one-to-ones, development conversations and performance reviews to build capability and confidence * Delivering clear, constructive feedback that helps team members understand strengths, close skill gaps and grow * Driving team performance across sales targets, quality KPIs and customer experience metrics * Using data and insight to identify trends, risks and opportunities, taking proactive steps to improve outcomes * Embedding quality standards and ensuring consistency across every customer interaction * Supporting all new sales training including induction, ongoing development and refresher sessions * Identifying individual development needs and creating effective training to address them * Managing sales agent pipelines and supporting outreach and nurturing tactics * Working collaboratively with wider teams to resolve issues and improve end-to-end processes * Championing a culture of accountability, fairness and continuous improvement Skills/Experience: * Proven experience leading or supervising teams, ideally within a B2B telephony or telesales environment * Strong track record of delivering performance across sales, service and quality KPIs * Demonstrated ability to coach, develop and performance manage individuals with clarity and empathy * Excellent communication, influencing and decision-making skills * Calm under pressure with the ability to prioritise and manage competing demands effectively * Collaborative, solutions-focused mindset with the confidence to challenge assumptions * Proactive and resilient with a flexible approach to change Salary & Working Hours: £30,000–£35,000 per annum, dependent on experience. Full-time, permanent, 37.5 hours per week. Monday to Friday — no weekends. Fully office-based in St Ives, Cambridgeshire. Please note: a basic DBS check will be required prior to starting employment

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