Customer Service Advisor

We are currently recruiting for a Customer Service Advisor to work in the automotive industry in an exclusive showroom environment The role will include * Taking ownership of the customer and their vehicle from point of sale throughout its life to include aftersales and warranty. * To understand work instructions from the Service Centre Manager / Operations Manager prior to customer arrival, then “meet and greet” and check in all service centre customers upon arrival at the dealership * Qualify the customer in order to achieve accurate diagnostic information, and communicate any differences to SC Manager/Workshop Supervisors/CS Manager * Support SC/CSM manager with progressing jobs through the SC and communicating between the customers and Workshop Control * To communicate and receive approval for any additional work required on vehicles being worked on. * Liaise with Parts Department on orders and inform customers of availability for fitting. * Answering all telephone calls when customer service advisor/administrator is busy. * Responding to customer emails and messages If you have customer service / administration experience in the automotive industry or have worked in similar role previously this role would be ideal The working hours are Monday - Friday 8am-5pm and 1 in 3 Saturdays

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