Customer Services Manager

Our client is seeking an experienced Customer Services Manager to lead a busy healthcare customer service team, ensuring the smooth delivery of patient-centred services, an outstanding patient and customer experience, and operational excellence. This role combines people leadership, process improvement, stakeholder management, and day-to-day operational oversight within a fast-paced healthcare environment, supporting both clinical professionals and patients. Key Responsibilities: * Lead, motivate and develop a high-performing healthcare customer service team. * Oversee daily healthcare operations, ensuring services are delivered efficiently, compliantly, and to the highest standards of patient care and service. * Manage resource planning, team schedules, and workload distribution to support effective service delivery and patient outcomes. * Build strong relationships with clinical professionals, healthcare practitioners, external partners, and key stakeholders. * Drive continuous service improvements through patient and stakeholder feedback, performance monitoring, and process optimisation. * Ensure accurate patient record management and compliance with healthcare regulations, policies, procedures, and data protection requirements. * Support the onboarding of new healthcare professionals and operational growth initiatives. * Maintain high levels of patient and customer satisfaction through exceptional service delivery and efficient administrative processes. * Monitor operational performance, identifying opportunities to improve efficiency, patient experience, and service quality. * Contribute to business performance by supporting productivity, utilisation, capacity planning, and operational targets within a healthcare setting. Experience and Skills Requirements * Previous experience in an Operations Manager, Office Manager, Practice Manager, or Senior Administration leadership role. * Demonstrable experience within a healthcare, medical, clinical, or regulated environment. * Proven experience leading, developing, and managing teams. * Strong organisational and planning skills with the ability to manage multiple priorities within a fast-paced healthcare setting. * Excellent communication and stakeholder management skills, with the ability to work effectively alongside clinical and non-clinical teams. * Strong IT literacy, including Microsoft Office applications and experience of healthcare management systems or patient databases. * A proactive, solutions-focused approach with excellent attention to detail. * Experience driving operational improvements, service excellence, and patient-centred outcomes. Advantageous * Experience within private healthcare, professional services, or another highly regulated environment. * Knowledge of healthcare compliance requirements, patient pathways, and healthcare service delivery best practice. * Experience managing operational change, transformation projects, and process improvement initiatives. * Leadership or management qualifications. * Experience monitoring KPIs, patient satisfaction metrics, and service performance measures. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted

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