Customer Service Advisor

Customer Service Advisor 7013 Location: Stonehouse Hours: Full Time, Monday to Friday, 9am - 5pm Salary: £13.00 per hour Job Description We are recruiting for a Customer Service Advisor to join a friendly and supportive team based in Stonehouse. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys speaking with customers, resolving queries and ensuring a high standard of service. This role is a perfect opportunity for someone wanting their first office based opportunity, with previous customer service experience in a retail or hospitality environment. Key Responsibilities of a Customer Service Advisor * Answer incoming telephone calls from new and existing customers. * Handle customer enquiries professionally via telephone and email. * Process customer orders accurately using internal systems. * Assist customers with placing orders and provide stock availability information. * Monitor orders through to dispatch, ensuring they are delivered on time. * Resolve customer queries relating to orders, shortages, damages, pricing and stock availability. * Liaise with logistics and other internal departments to ensure customer requirements are met. * Maintain accurate customer records and update internal systems. * Deliver an excellent level of customer service at all times. * Support the wider team with general administration and office duties. Key Skills of a Customer Service Advisor * Previous experience within customer service * Excellent telephone manner and communication skills. * Confident using Microsoft Office and computer systems. * Strong attention to detail and accuracy. * Excellent organisational and time management skills. * Ability to prioritise workload and manage multiple tasks. * A positive, friendly and professional approach. * Strong problem-solving skills and a customer-focused mindset. * Ability to work effectively both independently and as part of a team. To be considered for this role apply now or get in touch with Katie at First Base Employment

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