Field Representative- Johannesburg
Employer not disclosed
JOB TITLE: Field Representative LOCATION: Johannesburg, South Africa WORK PATTERN: Hybrid Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision. About the Role: * Ensure Operational Readiness: Support customers in maintaining the operational serviceability of Safran HE equipment, in full compliance with safety and airworthiness regulations. * Communication and Customer Relationship management: Build and sustain privileged relationships with customers, delivering added value to promote loyalty and long-term engagement. * Support Services and Products Deployment: Collaborate closely with front office and partner teams to facilitate the introduction and deployment of new services and product entries into service. * Deliver Technical Field Support: Maintain a strong field presence to support all services with a technical dimension, ensuring responsiveness and reliability. * Contribute to Team Cohesion: Actively participate in fostering a positive, collaborative team spirit through constructive and collective engagement. Scope of Responsibility: * Operators. * Third-Party Maintenance Centre's. * Safran HE Network Partners. Performance Indicators * Annual customer visit requirements as defined by the Field Representative Manager * Customer requests follow-up & closure * Customer complaints (Product or technical support) * Maintain Fleet Data across allocated fleet to greater than 85% * FLY Event Report quality What You'll Bring Essential: * Minimum of 5 years of experience in aeronautical maintenance of complex components such as engines, APUs, or landing gears. * At least 24 months of successful experience in gas turbine maintenance or repair, and/or as a technical support interface specifically in the helicopter domain. * Must demonstrate working knowledge of the language used in maintenance documentation. * Effective communicator, capable of remote and multi-relational interactions (with both customers and internal teams). * Willingness to travel frequently for professional purposes. * Provide 24/7 out of hours AOG technical support on a 1 in 4 week rota. Desirable: * Attendance at theoretical and practical training sessions on Safran HE products. * Proven experience as a technical or operational support interface. * Up-to-date training in Human Factors and Aviation Legislation. * Knowledge of helicopter airframes. * Advanced proficiency in standard office software applications
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