Complaints Officer

BDS are recuiting 2 Complaints officer to work with a leading housing association in Exeter. Full time Monday- Friday 9am- 5pm 3 days from home, 2 days in the office following completing training 6 month fixed term contract in the first instance. Salary £33,163 per annum Main duties include but are not limited too; * Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions. * Work closely with internal teams and external contractors to gather evidence and resolve complaints. * Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities. * Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping. * Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes. Essential Criteria: * Proven experience of managing customer service complaints. * Customer Service qualification (or equivalent experience through work or study), or willingness to work towards. * Experience in working in a customer service environment. Desirable: * Experience creating reports along with knowledge of performance monitoring and management. * Knowledge of social housing policy. * Experience of scheduling activities, events or deliveries and of using a booking system or software. Please apply now for immediate consideration

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