Customer Services Team Leader

Pyramid8 are recruiting for an enthusiastic and confident Customer Services Team Leader who enjoys motivating people, improving performance, and delivering outstanding service? We're looking for a Customer Services Team Leader to join a leading healthcare provider delivering NHS-funded services. This is a hands-on leadership role where you'll support and develop a multi-skilled team responsible for reception, telephone enquiries and referral management. You'll lead by example, helping to ensure every patient receives a professional, friendly and efficient experience. Covering 2 sites – Normanton and Pontefract Monday – Friday 37.5 Hours ( With some flexibility ) What You'll Do * Lead, coach and support the Customer Services Team. * Provide hands-on support with calls, reception and referrals when required. * Monitor service performance and identify opportunities to improve patient access and customer experience. * Work closely with colleagues to ensure services run smoothly and efficiently. * Train, Develop and Coach new and existing staff * Help create a positive, supportive and high-performing team culture. * Help design training manuals and look at improvements to process About You You'll be an organised, approachable and confident leader with: * Previous experience leading a customer service team. * Excellent communication and problem-solving skills. * The ability to motivate others and manage competing priorities. * A passion for delivering exceptional customer service. * You will need to be flexible and pro-active Healthcare experience is beneficial but not essential. You'll be joining a supportive organisation where your leadership will make a real difference to both patients and colleagues. We offer ongoing development opportunities, a collaborative working environment and an excellent benefits package, including: * 28 days annual leave plus bank holidays and your birthday off * Health and wellbeing programme * Cycle to Work scheme * Professional membership reimbursement * Up to two paid volunteering days each year

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