Customer Services Call Handler

Pyramid8 are recruiting for a number of Customer Services Call Handlers – Patient Services to join a growing fast paced team. The role is to support existing and new patients with prescription medications to ensure they receive these delivered to their homes. Monday - Friday (8:30am – 4:30pm or 9:30am – 6pm) Temp – Perm (3 day working from home once permanent) We're looking for enthusiastic individuals to join their growing team. You'll play a vital role in helping patients manage their prescriptions by providing outstanding support, resolving enquiries efficiently, and ensuring every customer receives a positive experience. Duties will include: * Providing exceptional customer service via telephone, email and online enquiries. * Supporting patients with prescription requests, account queries and medication-related enquiries. * Working closely with pharmacy, clinical and operations teams to ensure prescriptions are processed efficiently. * Accurately updating patient records while maintaining confidentiality and GDPR compliance. * Resolving customer issues professionally and escalating complex queries where appropriate. * Monitoring your own performance against quality standards and customer service KPIs. * Identifying opportunities to improve processes and enhance the patient experience. * Building positive relationships with patients and colleagues to deliver a seamless service. What we're looking for: * Previous experience in a customer service or contact centre environment. * Excellent communication and listening skills. * A calm, empathetic and professional approach when supporting patients. * Strong organisational skills with excellent attention to detail. * The ability to prioritise workloads and work effectively in a fast-paced environment. * Good IT skills and confidence using multiple systems. * A healthcare background would be beneficial but not essential

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