Service and Warranty Repair Technician

B Hepworth & Company Limited Definition: To work within Service and Warranty operations to assist in the maintenance, repair and overhaul of windscreen wiper systems and associated products Key Responsibilities: * Booking in and out of related product, using SAP system and RMA process * Carry out mechanical and electrical repair, refurbishment and overhaul of returned product * Inspect returned product, identify faults and troubleshoot issues * Write reports detailing findings for returned product * Dealing with customer returns and providing customer support * Liaise with Quality Team on findings from product issues * From time to time provide on-site support Skills And Attributes: * Experience in manufacturing is preferred * Knowledge of reading and understanding technical drawing * Soldering skills a bonus * Computer literature – Experience with SAP, Microsoft Word and Excel * Strong interpersonal, organisational and planning skill * Good communication and interpersonal skills in order to liaise with customers * Excellent oral and written communication * Ability to present data effectively, paying attention to detail * Flexible proactive approach to work * Ability to work in a team * Ability to work in a fast-paced, diverse environment * Ability to stay calm under pressure * Competitive salary discussed at interview depending on skill and experience. * Hours of Work: 7:30am - 4:30pm Mon - Thurs and Fri 7:30am - 1:30pm * 25 days holiday * Pension * Life Assurance * Access to Employee Assistance Programme

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